HKD 0.00 Checkout

Shipping & Deliveries

Due to the current COVID-19 situation in Hong Kong SAP, if our courier partner SF Express may not provide door-to-door delivery services in Hong Kong. You can choose the following alternative delivery options.

SF Store/SF Locker :

You need to fill in the store's full address & corresponding code. For address & code details, please refer to:

*SF Shop address : 

*SF Locker address: 

Hong Kong & Macau Orders

Shipping Fee

  • Free shipping with net purchase of HK$300 or above
  • For order less than HK$300, the delivery charge is HK$35 per order

Time and arrangement of Order

  • We will deliver most in-stock items within 3-5 working days (14 days for pre-order items) of receiving your order. If there are both in-stock and pre-order products in the same order, all the products will be shipped together with the pre-order products. If it is sent separately by request, the customer will be responsible for additional shipping costs.
  • Occasionally, items may be out of stock due to any reason, it will be cancelled and refunded from your order. You will be notified by email about any cancellation in this case.

Delivery Time Estimate

Delivery time is estimated to be 5-7 working days (14 days for pre-order items) after receiving your order but it cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order.

  • Delivery service by SF Express is normally from 9am-6pm, during weekdays, except public holidays in Hong Kong & Macau. Estimated delivery time is just for reference, Queen Secret will NOT take any responsibility for delivery delays.
  • You may track the status of delivery using SF Express online tracking service, for more information, please contact carrier.

Delivery & Recipient

Delivery will be made by carrier. A signature is generally required for most deliveries, or with tracking service, or you will be contacted by the carrier with alternate instructions for picking up your package in the event that no one is available to receive delivery.

If you have multiple orders delivering to the same address, delivery will be made separately.

Customer who wishes to receive multiple orders with same address simultaneously must inform customer service in advance. If you entrust others to receive the packet on your behalf, Queen Secret would not bear the responsibility in case of loss or damage if the name of recipient signed is not the buyers.

Handling Fee

  • If the package is returned due to incorrect details or unable to locate receiver, you will be responsible for the re-delivery cost.

Shipping Address

Please ensure that the shipping address and the receiver’s name are correct. PO Box or hotel addresses will not be accepted as shipping address.

If you like to use Self-pickup service at “S.F. Store”or “EF Locker”, filling in your mobile number is a MUST. You are also required to write the corresponding address and store code of your pickup point. (Example: 852LCL Shop 53A, G/F, Kwai Chung Plaza, Kwai Chung, N.T. )